Refund Policy

Last updated: August 17, 2026

This policy applies to Duvento Cloud subscription payments processed through WayForPay. It supplements our Terms of Service.

1. Subscription activation

Duvento Cloud access is activated after you choose a paid plan and complete payment through WayForPay. Billing starts immediately after payment is confirmed.

2. Monthly and annual subscriptions

Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. You can cancel at any time from your account settings — cancellation takes effect at the end of your current billing period, and you keep access until then.

3. No partial refunds

We do not provide refunds or credit for unused time within a billing period you've already paid for, whether you cancel partway through a month or a year, except where required by applicable consumer protection law in your jurisdiction.

4. Billing errors

If you believe you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), contact us at support@duvento.com within 30 days of the charge. We will investigate and issue a refund if the error is confirmed on our side.

5. Downgrades

If you downgrade to a lower-limit plan, the new price applies from your next billing cycle — we don't refund the difference for the current period.

6. How to request a refund

Email support@duvento.com with your workspace name and the transaction date. We aim to respond within 3 business days.

7. Self-hosted edition

The self-hosted, open-source edition of Duvento is free — there is nothing to refund. This policy applies only to Duvento Cloud subscriptions.